Shipping is 5% of the total invoice price for pipe tobacco and accessories; 3% for cigars. Orders under $250.00 are charged an additional $10.00 handling charge
We only ship to licensed tobacco retailers and distributors that provide us with a copy for our records.
New Customers must Pre-Pay before orders will ship for no less than 6 months from the date the account is opened until relationship has been established.
Our minimum order units are full display boxes of pouches, sleeves of five 50 g. tins, and sleeves of three 100 g. tins.
Regular ship time is 3 business days from date of order on all in-stock items.
Federal taxes have been paid by Sutliff Mac Baren, State taxes are the responsibility of the account unless noted on the invoice.
All return requests must be approved by Sutliff Management.
All returns require a return material authorization (RMA) number.
All returns are accepted under the following guidelines:
Packaging/Product is in 100% sellable condition, including but not limited to:
Packaging/Product is in original, unopened/undamaged condition
UPC codes are all intact with no additional markings including price tags or price notes
Pipe tobacco bags must be in original condition, no discoloration and original decals must be in original condition (no tears, scuffs, or missing labels)
Product is still offered in current Sutliff portfolio
Product has been purchased within the past 24 months
Any products that have been purchased beyond 24 months will only be credited as follows:
50% of the purchase value will be credited beyond 24 months from date of invoice
25% of the purchase value will be credited beyond 36 months from date of invoice
No credit will be offered for purchases beyond 48 months from date of invoice
All returns are subject to a 15% restocking fee.
Returns for items other than damages or shipping errors – the customer is 100% responsible for the return shipping fees.
All damages/shipping discrepancies must to be reported to Sutliff within 3 business days of receiving the product and must be annotated with the delivery company (UPS, ODFL, etc.).
All returns are subject to inspection before credit to account is posted and any discrepancy will be discussed with customer.
Sutliff does not issue checks for returned product; credit will remain on account until future purchases can be applied towards the credit.
Customer’s account must be current with Sutliff.
Credit for returned items cannot be applied to payments, until credit is issued by Sutliff.
Terms and Conditions can be amended at any time for any reason without written notice.
Updated April 15, 2021
Terms & Conditions - 3rd Party Distribution
Shipping is 5% of the total invoice price, except for Cigar orders. Cigar orders will incur the actual shipping costs. Orders under $250.00 are charged an additional $10.00 handling charge;
We only ship to licensed tobacco retailers and distributors that provide us with a copy for our records;
New Customers must Pre-Pay before orders will ship for no less than 6 months from the date the account is opened until relationship has been established.
Our minimum order units are full quantities based on the units specified on the price lists;
Regular ship time is 3 business days from date of order on all in-stock items;
Federal taxes have been paid by Sutliff Mac Baren, State taxes are the responsibility of the account unless noted on the invoice;
All return requests must be approved by Sutliff Management;
All returns require a return material authorization (RMA) number;
All returns are accepted under the following guidelines:
Packaging/Product is in 100% sellable condition, including but not limited to:
Packaging/Product is in original, unopened/undamaged condition;
UPC codes are all intact with no additional markings including price tags or price notes;
All items must be in original condition, no discoloration and original decals must be in original condition (no tears, scuffs, missing labels and no broken seals)
Product is still offered in current Sutliff Third Party Distribution portfolio;
Product has been purchased within the past 24 months
Any products that have been purchased beyond 24 months will only be credited as follows:
50% of the purchase value will be credited beyond 24 months from date of invoice
25% of the purchase value will be credited beyond 36 months from date of invoice
No credit will be offered for purchases beyond 48 months from date of invoice
All returns are subject to a 15% restocking fee;
Returns for items other than damages or shipping errors – the customer is 100% responsible for the return shipping fees;
All damages/shipping discrepancies must to be reported to Sutliff within 3 business days of receiving the product and must be annotated with the delivery company (UPS, ODFL, ABF, etc.);
All returns are subject to inspection before credit to account is posted and any discrepancy will be discussed with customer;
Sutliff does not issue checks for returned product; credit will remain on account until future purchases can be applied towards the credit;
Customer’s account must be current with Sutliff;
Credit for returned items cannot be applied to payments, until credit is issued by Sutliff.
Terms and Conditions can be amended at any time for any reason without written notice.
